Returns & Exchanges

At Cosmo, we want you to be completely satisfied with your high-performance tech. If your purchase doesn't meet your expectations, you can return or exchange eligible electronics within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal with your order number and email address to select the items you wish to send back and receive a return authorization.

• 2.
  Prepare the Package

  Securely pack your device in its original manufacturer packaging, including all cables, manuals, and accessories to ensure a full refund.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the item's condition and serial number, your refund or exchange will be processed within 5-7 business days.